Our mikro4d service and platform scope
We build and operate mikro4d as an online entertainment platform. Our core offering splits into four categories: live-dealer tables, slots, sportsbook, and esports markets. Each category sits in its own area within the platform, but all use the same account, balance, and payment infrastructure.
Our live-dealer service is the centerpiece of our operation. We invest in studio production quality, dealer training, and multilingual support. Our tables run on published schedules with visible limits displayed before entry. Dealers manage outcomes in real time on camera so users see the full game progression. We keep game rules on the screen so users can verify table procedures and decision windows.
Our slots category offers game titles with varying mechanics and themes. Each slot uses a random number generator (RNG) to determine outcomes. Slot rounds are independent and outcome-driven, without the social layer of live tables. Our sportsbook covers football, MotoGP, badminton, and other common-interest sports. Our esports section tracks Mobile Legends, Free Fire, and PUBG Mobile markets.
Our mikro4d account and payment commitment
We require every user to complete account registration and identity verification before payment activity. Our Know-Your-Customer (KYC) process includes email confirmation, profile data review, and document verification. We ask for a valid identity document (passport, national ID, or driver's license) and proof of address. If a document is unclear, our support team requests a clearer version. We do not charge a verification fee.
We accept eight payment methods across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits and withdrawals use the same route. Users select their preferred method, confirm the transaction, and funds arrive subject to standard processing windows. We do not charge fees for using any payment method, though the user's bank or e-wallet provider may apply their own charges.
- Our KYC process
- We verify email, profile data, and identity documents before payment use is permitted.
- Our payment rails
- We support eight payment methods: e-wallets, mobile banking, and direct bank transfers.
- Our account balance
- One balance covers all game types—slots, live tables, sportsbook, and esports.
- Our transaction record
- We maintain a complete history of deposits, withdrawals, and game activity for user review and compliance.
Our mikro4d service areas and user base
We operate in supported jurisdictions across Indonesia and neighbouring regions. Our service is available in JakartaSurabaya, Bandung, Medan, and Semarang, as well as other areas where local law permits online entertainment platforms. We do not offer our services in jurisdictions where online wagering is prohibited.
Users are responsible for verifying that access and use comply with their own jurisdiction's law. We provide the platform and support infrastructure; we do not make individual jurisdictional determinations for each user. If a user has questions about local legality, we recommend consulting local guidance before account registration.
Our mikro4d support and user service commitment
We provide multilingual support in English and Indonesian through live chat, email, and in-app help channels. Our support team handles game questions, account recovery, document review, payment inquiries, and withdrawal status checks. We organize tickets by category so your issue reaches the correct team. We do not promise fixed response times, but we aim to acknowledge inquiries during business hours.
Account recovery includes password reset, email confirmation, and identity re-verification if needed. We can help users understand game rules, table limits, payment procedures, and account features. If a withdrawal is delayed, our team can provide a status note based on your account review and the current processing window.
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Our game support
We answer questions about rules, outcomes, table limits, and slot mechanics.
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Our account help
We assist with login issues, password reset, document submission, and identity verification.
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Our payment support
We check withdrawal status, confirm payment details, and resolve payment-method issues.
Our mikro4d data protection and account security
We use standard encryption to protect account data in transit. Our servers use SSL/TLS protocols to secure communication between your device and our platform. We store account records, transaction history, and KYC documents under encrypted access controls. Passwords are hashed and are not stored in plain text.
We do not sell or share user data with third parties for marketing purposes. We share data only with payment processors and compliance partners as required by law or payment contracts. Our data retention policy keeps account records for the duration of the account plus a standard archival period for compliance and dispute resolution.
